Please read these terms carefully. They explain how Areeka works and the rules for using our Services.
Acceptance of these terms
These Terms of Use govern your access to and use of the Areeka website, mobile apps and services (the “Services”), operated by Areeka Tech Ltd, a company registered in the Dubai International Financial Centre (DIFC), Dubai, UAE. By using the Services, you agree to these terms. If you do not agree, please do not use the Services.
Not for emergencies
Areeka is not an emergency service. If you are in crisis, having thoughts of harming yourself or others, or facing a medical emergency, please contact your local emergency number or nearest emergency department immediately. The Services are not a substitute for emergency or in-person care.
Accounts and sign-in
You can create an account without providing your name or email. We sign you in using a one-time passcode (OTP) sent to your phone number through our provider, Twilio. You are responsible for keeping access to your phone and account secure, and for activity that takes place under your account. You must be at least 18 years old (or the age of majority where you live) to use the Services.
Nature of the service
Areeka connects you with independent, licensed therapists who provide professional care. Sessions are delivered through Whereby, a third-party HIPAA-compliant video service; Areeka does not join, record or store your sessions. Therapists are responsible for the clinical services they provide. Areeka facilitates anonymous sign-in, matching, scheduling and payments, but does not itself provide medical advice.
Bookings, payments and cancellations
Session prices are shown before you book. Payments are processed by a third-party payment provider; Areeka does not store your card details. You may cancel or reschedule a session free of charge up to 24 hours before its scheduled start time. Cancellations or changes made less than 24 hours before the session time, and missed sessions, are non-refundable.
Your responsibilities
You agree to use the Services lawfully and respectfully, and not to misuse the platform, attempt to access it without authorisation, or interfere with its operation. You agree to treat therapists and staff with respect.
Intellectual property
All content, branding, software and design in the Services are owned by Areeka Tech Ltd or its licensors and are protected by law. You may use the Services for your personal use only and may not copy, modify or distribute them without our permission.
Disclaimers and limitation of liability
The Services are provided on an “as is” basis. To the fullest extent permitted by law, Areeka Tech Ltd is not liable for indirect or consequential losses arising from your use of the Services, or for the services delivered by independent therapists or third-party providers such as Whereby. Nothing in these terms limits liability that cannot be excluded under applicable law.
Termination
You may stop using the Services and delete your account at any time. We may suspend or terminate access if these terms are breached or where necessary to protect users or comply with the law.
Governing law
These terms are governed by the laws applicable in the Dubai International Financial Centre (DIFC), and disputes are subject to the jurisdiction of the DIFC Courts, unless mandatory local law provides otherwise.
Changes to these terms
We may update these Terms of Use from time to time. When we make material changes, we will update the date above. Your continued use of the Services means you accept the updated terms.
Contact us
Questions about these terms? Contact Areeka Tech Ltd at hello@tryareeka.com, or write to IH-03, Level 2, Innovation One, DIFC, Dubai, UAE.